This dashboard considers the patient cycle at a health clinic that monitors patients between check-in and check-out. It explores the amount of time patients wait. Any poor reviews this clinic receives on long wait times is valuable information.
Beyond identifying wait-time problems, this dashboard actually illustrates process improvement opportunities. In week four of data collection, this clinic implemented an improved system to update patient charts. Strong analytics leverage the data to help this clinic track improvement. Although this dashboard is specific to healthcare, the principles are highly transferable to any client-based field. Data-driven decisions can greatly impact efforts to improve customer satisfaction.